Support

WSE Support Center: If you are experiencing issues accessing your courses or workshops, have problems with your account, or just have a general question, please reach out to us.

Support Center Hours: Monday-Friday, 8:00am-8:00pm ET

Request Support

questions and answers

You can contact the instructors directly via the instructor profile page on this site.

Johns Hopkins Engineering is committed to making all academic programs, support services, and facilities accessible to persons with disabilities. If accommodations are needed during your time with us, please email us at [email protected] We ask that requests for accommodations are made on or before the registration deadline for the course.

We understand that schedules change, and emergencies happen. If you need to cancel or transfer your attendance, please contact us at least one week prior to the start date of the course at [email protected]  Registrants who do not cancel or transfer within the given timeframe, or do not attend the course, will not receive a refund.

1) Johns Hopkins University employees receive 100 percent tuition remission, covering the cost of tuition for all programs. To request the tuition remission form please email [email protected]

2) Johns Hopkins University Whiting School of Engineering alumni receive a 100 percent tuition scholarship on one Lifelong Learning program per calendar year. Alumni from all other Johns Hopkins University divisions receive a 50 percent tuition scholarship on one Lifelong Learning program per calendar year.  Email [email protected] to receive the appropriate coupon code.

3) We also offer custom group discounts and corporate partner incentives. For more information, email us at [email protected]

The parties to this agreement acknowledge that intellectual property is owned by Johns Hopkins University and shall not be redistributed or used for anything other than personal use. Intellectual property includes, but is not limited to, faculty developed teaching materials in electronic and print formats such as slides, lecture notes, lab exercises, web pages, audio and video recordings of the faculty, distance education materials, software, survey instruments, research and teaching data, assessment tools, and manuals.

The Whiting School of Engineering is located in Baltimore, Maryland, on the Homewood Campus. You can find more details about the Whiting School of Engineering on our website.

A certificate is awarded at the end of each course or certificate program, which indicates that you have participated and engaged in the course in its entirety. We understand that unforeseen commitments may arise, but we require that you not miss more than two hours of a three-day session, one hour of a two-day session, and require that you are present for the full length of a one-day session.

Course cancellations must be received at least one week prior to the session start date. Payments made via credit card will be automatically refunded in five-seven business days as long as the cancellation is made less than 120 days after the payment date. For credit card payments cancelled 120 days or more after the payment has been processed, please contact us directly at [email protected]

If a Lifelong Learning program needs to be canceled because of a weather emergency or other instance, the Lifelong Learning team will communicate any changes to the schedule through email and text alerts.